Frequently asked questions
We have divided the questions into seperate categories below to make it easy for you to find the answer to your question.
Making a Booking
How can I make booking?
You need a valid credit card or debit card to book online - we accept Visa, Visa Delta, Visa Electron and Mastercard credit cards and Solo, Switch, JCB and Laser debit cards. Your credit card will be charged for a 10% deposit (downpayment) and a booking fee (US$2.00). Once you have selected your destination, preferred accommodation, number of people and number of nights you will be prompted for your credit card details to confirm your booking. You will receive an on-screen confirmation of your reservation which you should print and bring to the accommodation. The balance due when you arrive at the accommodation will be clearly displayed on your booking confirmation. It will always be in the local currency of the accommodation.
Do I need a credit card to book?
Yes you do, you must have a valid credit or debit card to book. We accept Visa, Visa Electron, Mastercard, Switch and Solo cards. We do not accept Amex. Please check the accommodations microsite page to see if they accept credit cards on arrival. Most will accept debit cards unless otherwise specified.
If I book with a debit card do I have to do anything before arrival?
Booking with a debit card is slightly different than booking with a credit card. You need to contact the property to reconfirm your booking 24 hours before arrival. If you do not arrive by 12pm on your check in date the accommodation can cancel your booking.
Can you provide me with contact details of the property before I book?
We do not provide contact information for accommodations before you book them. You will receive complete directions and contact information, including email address and telephone number on your booking confirmation.
What is the maximum number of people I can book for?
You can book online for up to 10 people in any one reservation.
I am getting error messages when I try to book online, what should I do?
Our sites bookings are secure and processed through WorldPay. There may be some reasons why your credit card transaction will not go through. Please check the following and try your transaction again: There may be insufficient funds to cover the transaction being booked. You may not have filled out all the information fields requested. Please check that this is not the reason and try to complete your transaction again. If however you have a specific online error message please copy and paste it and send on to us.
Can I make a group booking?
You can book online for small groups of 9-20 people. We take a 10% deposit and the remainder is paid directly to the accommodation. We advise you to read the terms and conditions carefully before you book.
I have an ISIC card can I get a discount?
Unfortunately we do not accept any kind of member cards to get discount.
I am travelling with young children should I book a bed for them?
We would advise that you do. Accommodations will display on their microsite any conditions they may have especially for children and if they are child friendly.
What is the 10% deposit for?
When you book online, through our online credit card processing company, we take a 10% deposit (downpayment) for your reservation plus a US$2.00 booking fee. This amount will not be refunded to you on arrival at the accommodation. The balance of 90% of your accommodation cost as shown on your booking confirmation is due on arrival at the accommodation. All charges from our site will be in US$.
Is the 10% deposit refundable on my arrival?
No, the 10% deposit is a downpayment and is non refundable. It should be deducted from the overall balance due on arrival at the accommodation though.
Can I pay with cash on arrival?
It depends on the individual property’s policy if you can. The property will have clearly displayed on their microsite what method you can pay with on arrival, either cash and /or credit/debit card.
Is this a secure site?
Our site is secured by Verisign, the world leader in Internet security. All information is encrypted online and transferred securely direct to the accommodation. For further security information please read our security section
Existing Booking
I need to amend my reservation, what do I do?
You should contact the accommodation directly to request an amendment to your reservation. Contact details are clearly noted on your confirmation e-mail, please quote your booking reference number in any correspondence with the accommodation. Acceptance of any amendments is at the discretion of the accommodation concerned. If an amendment of your reservation is not possible your deposit and booking fee are non-refundable.
I need to cancel my reservation what do I do?
If you wish to cancel your booking you must contact the property directly using the contact details on your booking confirmation, please remember to quote your booking reference in any correspondence with the property. In the event of a cancellation the booking fee and deposit are non-refundable. You must give at least 24 hours cancellation notice to the property to avoid a no-show charge. The no-show charge is the total of the first night's accommodation cost and will be charged to your credit card if you do not notify the property in time.
I have booked the wrong room type how do I change it?
You should contact the accommodation directly to request an amendment to your reservation. Contact details are clearly noted on your confirmation e-mail, please quote your booking reference number in any correspondence with the accommodation. Acceptance of any amendments is at the discretion of the accommodation concerned. If an amendment of your reservation is not possible your deposit and booking fee are non-refundable.
Can you please resend my confirmation?
Once you click the “Confirm” button it should only take up to 1 minute to receive confirmation of your booking on screen. Do not click the confirm button more than once or you will be charged more than once. We also send you a confirmation e-mail with your booking details if you have given us a valid e-mail address. Please note that due to the nature of the internet and individual e-mail servers that sometimes confirmation e-mails will not be received. As a precaution all your bookings are also stored in our online travel itinerary planner, MyBookings . When you log into your account you will be able to view your booking. By booking through us you automatically become a MyBookings member and can access this area at any time to view your bookings.
I have no confirmation what do I do?
Once you click the “Confirm” button it should only take up to 1 minute to receive confirmation of your booking on screen. Do not click the confirm button more than once or you will be charged more than once. We also send you a confirmation e-mail with your booking details if you have given us a valid e-mail address. Please note that due to the nature of the internet and individual e-mail servers that sometimes confirmation e-mails will not be received. As a precaution all your bookings are also stored in our online travel itinerary planner, MyBookings. Please check your MyBookings to view your booking.By booking through BookB4travel.com you automatically become a MyBookings member and can access this area at any time to view your bookings. Your email is your user name and password unless you have changed it.
I got an error while I was waiting for the Confirmation page to come up what do I do?
Our credit/debit card bookings are secure and processed through WorldPay. There may be some reasons why your credit card transaction will not go through. Please check the following and try your transaction again: There may be insufficient funds to cover the transaction being booked. You may not have filled out all the information fields requested. Please check that this is not the reason and try to complete your transaction again. If however you have a specific online error message please copy and paste it and send on to us.
Is the 10% refundable in the event of a cancellation?
No, as per our terms and conditions the 10% deposit is non refundable in any event.
What if I want to change my booking and I have already checked into the accommodation, can the 10% deposit
No, the 10% deposit can only be deducted for each night of your stay. If you change your reservation and check out early the remaining 10% cannot be deducted from the balance left to pay.
Do I need to reconfirm before I arrive?
Unless specified on the property microsite, booking conditions and only if you have booked with a debit card. Otherwise no, there is no need to reconfirm prior to your arrival. Your booking confirmation number is adequate confirmation of your booking at your chosen property. The amount on my credit card statement is different to the amount quoted at the time I Booked. We allow you to view and charge for your deposit and booking fee in US Dollars(US$), Euro(€) and Great British Pounds (GBP£). Please note that the final balance due will always be in the local currency of the property booked. The option to view your booking in any currency is an indicator only and we cannot guearantee the exchange rate on the day to be the same when the charge appears on your card.Please allow for fluctuating exchange rates.
Credit Cards Queries
Do I need to have the same name on the credit card as I do on the booking ?
If you don’t have a credit card but know someone who will let you book using their card then that’s ok. The name on the credit card can be different to the name on the reservation. Please remember though, in the event of a no-show the accommodation will charge the credit card used for the total of the first night's accommodation. I have a debit card but I can seem to book the accommodation that I want. Some accommodations won't accept debit cards, this is why you won't see the option when you try to select the card type on the page where you enter your details to book. Its says on my Bank/Credit Card Statement that the Charge comes from HW/ Hostelworld.com Dublin Our partner company that we have contract and that makes all the booking and payment service is based in Dublin so the charge on your statement will most likey show up as HW Dublin or Hotelworld.com Dublin
The amount that I got charged for my booking is different to my credit card statement, what do I do?
We allow you to view and charge for your deposit and booking fee in US Dollars(US$), Euro(€) and Great British Pounds (GBP£). Please note that the final balance due will always be in the local currency of the property booked. The option to view your booking in any currency is an indicator only and we cannot guarantee the exchange rate on the day to be the same when the charge appears on your card. Please allow for fluctuating exchange rates.
What credit / debit cards does this site accept ?
We accept Visa, Visa Delta, Visa Electron, Master Cards and Solo, Switch, JCB and Lazer Debit cards Please note not all accommodations will accept bookings made using Debit cards but you can check the accommodations mirco site details while booking to see if they do or do not.
Is BookB4travel.com a secure site?
All sensitive information exchanged between your computer and our site is encrypted using SSL. Our SSL Certificate is provided by Verisign. This ensures that your information is transmitted securely and is safe from third parties. Please read on for more information on site encryption. For more information please read our security section
Room Types Explained
MyBookings Queries
Some of my bookings are not displayed in MyBookings?
Only bookings made via bookB4travel.com will go in to your MyBookings if you make a booking from one of our affilates sites it will not show in your account.
What is MyBookings?
MyBookings is where you can view all your existing accommodation bookings and old ones. You can also keep up to date with the latest BookB4travel.com news. If you have previously booked with BookB4travel.com you automatically have a MyBookings so there is no need to sign up again. All you need to do is enter your email address and password – they are both your email address but you can change your password once you are logged in. Just click on profile.
How do I become a member and have my own login name and password?
If you have previously booked with Bookb4travel.com you automatically have a MY BOOKINGS login so there is no need to sign up again. All you need to do is enter your email address and password (they are both your email address) but you can change your password once you are logged in. Just click on profile.
I have forgotten my password, how can I get it?
We can resend you your password if you click here
I have a question about an existing booking
If your question is about an existing booking please have the reference number and your query will be dealt with by one of our customer services representatives. Please note that our Customer Support Team will only answer queries that have NOT been answered here.
Hostelling Questions Answered
Are hostels clean?
By and large, hostels are fairly clean places. With the numbers of people coming through them they pretty much have to be. Now this doesn't mean the floors are waxed and the silverware is polished, but the basics have been done. Cleaning is a constant process at most hostels but every once in a while you may find a accommodation that has mildly or severely failed in the cleaning department. The hostel custom, however, is that all guests clean up after themselves. You will make things a lot more pleasant for other guests if you simply wash your own dishes, pick up your rubbish and generally leave things like you found them.
I need more information to book this hostel
Facilities, room types available, Address of each hostel is displayed on the mirco site. We do not give out contact details . The contact details with directions to each hostel are printed on the confirmation which you recieve after your make the booking.
Do hostels have kitchens?
Yes, most do. Self-catering kitchens are another way that hostels can save you money. They are usually equipped with basic cooking utensils including pots, pans, and dishes. hostel kitchens also serve another really popular purpose however. They are a great meeting place where you can sit around and talk with fellow guests for hours on end comparing tavel notes.
What are Hostels?
The answer to this question is becoming more and more difficult to define as hostels are changing all the time. Today, many hostels are not unlike budget hotels where the only significant difference is the price. For example, many of the hostels listed offer private rooms with en suite facilities, smaller dorms for groups of between two and eight or larger dorms where you could share with up to twenty others. As well as the rooms themselves, they offer bars and restaurants, 24-hour opening, self-catering kitchens, Internet cafes and many more added facilities. Despite this, many hostels have remained old school and you do need to maintain an open mind when choosing this form of a hostel. Don’t expect luxury because in all but a few cases, you won’t get it.
Where do I keep my belongings?
Backpacks containing non-valuable items such as clothes and toiletries are usually left in the dormitory. Valuables such as cameras, passports and money should always be safeguarded. All hostels will have a safe storage area and many larger city hostels will have lockers in the rooms for your backpack. Theft is relatively uncommon in hostels but it would be nice to keep it that way. Either keep valuables with you or place them in the hostel's safekeeping facilities. If you do have something stolen, report it to the management! While hostels are not responsible for lost or stolen items, you will be helping in the effort to catch thieves.
Do hostels have age restrictions?
While most hostels do not impose an age restriction, this is not always the case, particularly in establishments which have a bar on the premises. Again, it is recommended that you check the hostel’s details to find out whether or not there is an age restriction
Do hostels have a lot of rules?
This depends on where you stay and what you think a lot of rules is. Almost all hostels ask guests to respect the rights of the other guests staying there and there are some basic hostel customs that are a largely unwritten etiquette. As for rules, you should ask each hostel upon check-in what is expected of the guests but most hostels will let you know whether you ask or not.
Do I need to be a member to stay in a hostel?
No you don’t. Some hostels do offer discounts for various card-holding members but even if you are not a member, you will receive a guest membership card so you should not experience any difficulties
Do hostels have age restrictions?
Most hostels do not have any age restrictions for guests. hostels that do restrict guests with a minimum or maximum age limit should have this clearly displayed on their microsites. Normally it is 18-35 years old.
What is Hostelling?
hostelling is, in part, the act of traveling and staying in hostels. Referred to as "backpacking" in many parts of the world, it's perhaps best described as traveling cheaply with an adventurous spirit. The terms hosteler and backpacker are basically synonymous. Backpackers tend to travel for longer periods than the typical tourist. In many countries, especially Australia and New Zealand, it's customary for students and recent graduates to take trips of up to a year or more! While hostelling, you see the world from a perspective that the average tourist will never see. You meet local people, learn customs, eat local food and often have opportunities to do things you never imagined. Trips are usually only roughly planned without itineraries to allow for last minute changes when something unexpected and exciting presents itself. Basically, backpackers stay longer, see more, and do more for less money!
What documents do I need to stay in a hostel?
You'll probably need identification of some sort. Because some hostels are dormitory style more information is needed about guests than is needed in the private room arrangement of hotels. This is for your protection so that if something happens the hostel is aware of who was staying in the room with you. Common identification used to stay in hostels includes passports, photo driver's licenses and state or country identity cards.
Can I stay in hostels in my own country?
Yes but you should have proof that you, like the other guests, are traveling. hostels will generally not let you stay if you are a local resident of the area. The logic behind this rule is that if hostels allowed local residents to stay it would not have space to provide hostel for budget travelers visiting the area. Some hostels require guests be an international traveler and have a passport. If you plan to travel in your home country and stay in hostels you might want to invest in a passport to prove you are indeed an international traveler.
How did hostels get started?
Hostels have probably been around for over a thousand years as a low cost place for a traveler to stay for the night. The hostel movement as most people know it, however, was started by a German school teacher named Richard Schirrmann back in the Summer of 1907. It was at this time that Nette School began providing overnight accommodation to young travelers. Each night the classrooms were cleared of desks and chairs and thin straw sacks were placed on the floor for the travelers. As was the custom, each hosteller in the morning helped to put the school back together and sweep the straw from the floor. The philosophy as stated by Mr. Schirrmann was this: "Suppose that the thoughtful young people of all countries could be provided with suitable meeting places where they could get to know each other! That could and must be the role of our youth hostels, not only in Germany, but throughout the world, building a bridge of peace from nation to nation!" (From American Youth hostels' "First Fifty Years: Young at Any Age")
What is a hostel curfew?
A curfew is a time by which all hostellers must be inside the hostel and usually in bed. Many hostels no longer have curfews. If you find yourself staying at a hostel with a curfew, however, and you return after the stated time you will find yourself sleeping outside.
Who stays at hostels?
People from all walks of life and every corner of the world stay in hostels. Many are misled into thinking that this form of accommodation only appeals to the younger generation of travelers but here we have booked people as old as 80 and as young as 6 months into hostels. Hostels provide a great way to meet new people and experience new things which is why they appeal to such a diverse range.
What is a lockout?
A lockout is a time during the day when the hostel is closed. Usually this occurs so the hostel can be properly cleaned. In small home hostels this is the only time the owners can leave their home to get out and do errands. Most urban hostels, however, do not have lockouts.
Do I need to make a reservation to stay at your hostels?
We would always advise that you book your hostel in advance. Most of the hostels listed on bookB4travel.com can be booked online so that your bed is guaranteed before you get to your destination. If it is not possible for you to book in advance, it's best to call ahead to see if reservations are required or accepted - particularly during peak holiday or festival season. It's also best to plan to arrive in the morning. This gives you the best opportunity to get a bed and leaves you with options if the hostel is full or does not meet your expectations. This is particularly true if you are traveling to a popular city destination. At some hostel you can reserve for other hostel in advance. Inquire at the accommodation you are staying at to see if they can make reservations at any other hostels for you. Then do your research and see if the hostel they recommend is somewhere that you would like to stay.
What equipment do I need to go hostelling?
Basically you will need a very small amount of the same stuff you would normally travel with plus a couple of extra items. Then you will need something comfortable and practical to carry it all in. Pack Lightly! While hostelling you won't find baggage porters, suitcase racks or hanging closet space. You will likely be traveling on public transportation and walking from place to place. Because hostels are in unique locations they are often not the most convenient places to get to. Traveling light is fundamental if you are going to have an enjoyable time. Most first time hostellers don't believe this advice and almost always set out with too much stuff. Within the first couple of weeks they send most of it home. Hostels don't bring a different item of clothing for each day of the week. Some clothes are often worn more than once before being washed in the local laundromat. In some cases the hostel may have clothes washing facilities. The easiest way to carry your stuff from place to place is with a backpack. This is the single most important piece of equipment for the long term hosteller. For this reason, when buying a backpack, don't skimp. Find a store that will patiently let you try on lots of different packs. They are all sized and shaped differently so make sure it's comfortable. Good backpack stores will have beanbags or other weights so you can try packs on with something inside. As already mentioned, you will probably want to bring a few items you might not bring when staying in hotels. The main ones are soap, a towel and a sleep-sheet.
What is a sleep sheet?
Basically a sleep-sheet is two sheets sewn together to form a sack. When you go to bed you get inside the sleep-sheet so the bed always stays clean. Many hostels will rent sleep-sheets to you for an additional cost. Sleep-sheets are being used less and less frequently, however, as more hostels provide regular bed linen. This is changed every one to three days depending on where you stay and more often than not the cost is included in the price. Every hostel we have seen also provides blankets.
What is the atmosphere in Hostels like?
There are as many different atmospheres as there are hostels. Each one has a different scene. Part of the adventure of hostelling is experiencing the variety. Sometimes you will find yourself in bed by 9 pm and up at 6 am with the chickens gathering eggs. In others you may party until all hours in a world-class cosmopolitan city and sleep until three the next afternoon.
What is a typical dormitory like?
Dormitories are often, but not always, separated by sex. There will be between 2 and 10 people sharing a room with bunk beds. Sometimes, particularly during peak seasons, large rooms sleeping as many as 30 people are made available but are not commonplace. As well as this, quite a lot of hostels now offer private rooms. For example a hostel will have smaller dorms (4-6 beds) which can be booked by an entire group so that you have the room to yourself. And, as mentioned in the first answer on this page, many are not unlike hotels offering private single, twin and double rooms with en suite facilities.
Are hostels and/or dormitories noisy?
In all hostels, although the custom is to remain as quiet as possible at night, you should expect a small amount of noise from your fellow hostel occupants. A lot depends on the location of the hostel. If you are visiting a major city you should expect noise in the form of traffic, street cleaning trucks, and people - all the usual stuff. Many hostels in the country, however, are so quiet you can hear your heart beat. As always, if you are concerned about such things it's best to ask other travelers that have been there.
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Visa
I need a letter for Visa purpose
I'm afraid we do not send out documents for Visa purposes. The only confirmation that we send is the automatic confirmation you will recieve after booking which you are advised to print then.
Can I have more than one name on the confirmation
No, the confirmation email is sent only with the name the booking is made with.
Insurance
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